Testimonials
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“Falls Heating & Cooling Inc. has been very wonderful to me, and I will not hesitate to recommend you to my friends and co-workers!”

Mary W.
Tallmadge

“I just wanted to compliment one of your employees on his excellent customer service skills and professionalism. While examining our HVAC unit, he took the extra time to explain what he was doing and why which gave me much better understanding of how it works and the importance of keeping it properly serviced. He also took the time to explain the benefits of some improvement we could make to our HVAC unit and home to make it a more comfortable environment. His no pressure manner was very appreciated and I am considering several of these improvements. A high pressure sell would have turned me off. Because of his visit, I felt very comfortable renewing my annual service contract.”

Tim D.
Cuyahoga Falls

“My husband and I would like to take a few minutes of your time to tell you how pleased we are with your service representative. (He) came to our home in February for our first service check. He was quite helpful and informative resulting in our purchase of a Falls Heating & Cooling Inc. Service Agreement. Unfortunately, just a few months later, our air conditioner grew quite noisy and we had to immediately take advantage of our new Service Contract…We were very happy when we called to make an appointment and your company was able to make one for us that very week, versus waiting weeks without air conditioning in 92 degree weather. It was the Friday beginning the Memorial Day holiday weekend and our appointment was at 5:00 pm. We ‘assumed’ any technician would not be wanting to spend too much time with us as he would like to start his holiday weekend. When (he) arrived at our door, we were happy to see someone we knew and trusted. He quickly determined the problem and what parts would be needed to repair it. He stated that the part was not typically stocked but he would order it promptly and have it repaired next week. That was good enough for us. (He) returned to our home 30 minutes later with the part in hand and said that he had gone out and searched and found it. What a pleasant surprise! The air conditioning was repaired and has never been so quiet (it actually purrs). And, not to mention the fact that our service representative went out of his way immediately for us so we wouldn’t have to be uncomfortable in the heat over our holiday weekend! We were extremely pleased with his dedication and customer service (I personally work for [a major hotel chain] where customer service is our livelihood and am quite critical of quality service and customer attention). (The technician) should be commended for his friendly service and recognized for affiliating your company name with dignity. We are sure to be customers of Falls Heating & Cooling Inc. for years to come. Thank you for your time and great service.”

Valeri S.
Stow

I’m writing to let you know how pleased we are with the service we recently received…(The technician) conducted the routine maintenance check and did a superb job. Aside from his technical expertise, he was very courteous and helpful. He took the time to ensure that we understood everything that we needed to know to keep our units running at maximum efficiency. He also seemed to take extra care to do a neat job. When he was finished, there was none of the mess, dust, or debris that is often left behind from these sort of jobs.”

Kevin B.
Norton 

“I write to thank you for the manner in which you addressed the installation of our new HVAC system. The test of a good sales representative lies in the quality of his product and in how his company addresses any needed follow-up work. On both counts, I give you and your company excellent marks. There was much attention to detail, unlimited effort to correct the system’s initial deficiencies and, throughout it all, an exemplary professional attitude on your part…”

William R.
Green

I write to thank you for the manner in which you addressed the installation of our new HVAC system. The test of a good sales representative lies in the quality of his product and in how his company addresses any needed follow-up work. On both counts, I give you and your company excellent marks. There was much attention to detail, unlimited effort to correct the system’s initial deficiencies and, throughout it all, an exemplary professional attitude on your part…”

Ted R.
Green

“…While I have always received good service from your company, (the technician) was exceptionally thorough and courteous. He explained how to care for the system, and described clearly-but without pressure-the additional products and services your company offers. I was very pleased and wanted to tell you so.”

Kim B.
Munroe Falls

“We are very happy with this system. This is what your technicians recommended, based on my location, local temperatures, etc. They were Right On! We have had a chance to use it during the latter part of our colder season and now are going through our hot season. Operation costs for this system are considerably less. Your representative said the operating cost would be less with this system. I thought he might just be trying to sell a unit, but he knew what he was talking about. Once again, we are very happy with our system and with our dealings with Falls Heating & Cooling Inc.. Thanks for everything.”

ven L.
Akron